Returns Policy
Perishable and made-to-order products
Our bakes are perishable and made fresh. For food-safety reasons, we cannot accept edible products back or offer a change-of-mind return or exchange. The usual 14-day right to cancel an online purchase does not apply to goods that deteriorate quickly or are made to your specification.
Incorrect, damaged or faulty items
If an item is incorrect, missing, damaged, faulty or not fulfilled as agreed, contact us as soon as possible at thesundaybakehouse1@gmail.com. Please include your Order number, a description of the problem and photographs where useful. Do not return food unless we ask you to do so.
Your rights
Nothing in this policy limits your legal rights where goods are faulty, not as described or not supplied with reasonable care. See our Refund Policy for the resolutions available. Last updated: 28 August 2026.