Refund Policy
Change-of-mind cancellations
Because our bakes are perishable and made to order, we do not provide refunds for a change of mind, a missed Collection or an incorrect choice made when ordering. Paid Orders cannot be amended. Contact us immediately if you need to request a cancellation; we may be able to help before preparation begins, but cannot promise that a cancellation will be possible.
When there is a problem
If an item is incorrect, missing, damaged, faulty or not supplied as agreed, contact thesundaybakehouse1@gmail.com as soon as possible. Include your Order number, details of the issue and photographs where useful. We will review the circumstances and offer an appropriate replacement, price reduction or refund in line with your legal rights.
How refunds are paid
Approved refunds are returned to the original payment method. We will process them without undue delay, but your bank or payment provider may take several working days to show the funds.
Your rights
Nothing in this policy limits your statutory rights. Last updated: 28 August 2026.