Refund Policy

Our Commitment to Quality

At The Sunday Bakehouse, every bake is prepared fresh in small batches with care and attention. We want you to be delighted with your order, and each item is checked before collection to ensure it meets our standards.

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Refunds & Cancellations

As our products are made to order and are perishable in nature, we are unable to offer refunds for changes of mind, order cancellations, amended orders, or missed collections.

Please ensure you are happy with your selections before placing your order. If you have any questions about ingredients, allergens, portion sizes, or collection arrangements, we'd be pleased to help before checkout.

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When We Can Help

We will review requests for refunds, replacements, or credit where an issue has occurred as a result of an error on our part, including:

• An incorrect item being provided

• An item missing from your order

• An order that has not been fulfilled as agreed

Any resolution offered will be considered on a case-by-case basis.

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Reporting an Issue

If you experience a problem with your order, please get in touch within 24 hours of collection and provide:

• Your order number

• A description of the issue

• Photographs where relevant

This allows us to investigate promptly and work towards a fair resolution.

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Refund Processing

Where a refund is approved, it will be returned to the original payment method used at checkout. Please allow several working days for the funds to appear in your account, depending on your bank or payment provider.
 

Returns

For food safety reasons, we cannot accept returns of edible products.